This is a new complaint about your resolution of Reclamación: 07441532.
The original complaint was that I paid for a forwarding service for three months (27/06/2024 to 27/09/2024), but mail continued to arrive at our ‘old’ address.
Your response was that all forwarding was carried out correctly, and you closed the case with a ‘No reply’ email address. I honestly can’t remember that last time I met such arrogance and cowardice. Either someone in your organisation is lying, or your internal procedures are failing, but by denying my claim, essentially you are calling me a liar.
I repeat my original assertion that for the entire three month period I paid for, NOTHING WAS FORWARDED. We paid 67 euros for a service, and WE DID NOT GET THAT SERVICE!
Furthermore, I can prove it. The ‘old’ address is a mailbox service near our home, and we pay a little extra to be advised when we get mail. I attach a screenshot which shows we were still getting mail delivered to our old address during the period of the forwarding arrangement.
So I now ask for the return of the 67 euros, plus compensation for having to drive 110 km every time I needed to collect my mail from the old address. Two trips at 30 cents a kilometer comes to 66 euros.
If this can’t be resolved quickly, I will proceed with a Denuncia.
